Frequently Asked Questions

A: To create an account, click the "Sign Up" button in the top right corner of our homepage. You'll need to provide a valid email address, create a password, and complete the verification process. You must be at least 18 years old to register.

A: If you've forgotten your password, click the "Forgot Password" link on the login page. Enter your email address, and we'll send you instructions to reset your password. For security reasons, password reset links expire after 24 hours.

A: After logging in, click on your profile picture in the top right corner and select "Account Settings." From there, you can update your profile information, change your password, and adjust notification preferences.

A: No, our Terms of Service prohibit users from creating multiple accounts. One person should have only one account. If you want to switch between being a customer and a content provider, please contact support for assistance.

A: To book a call, browse influencer profiles and select one you'd like to connect with. On their profile, you'll see available call packages. Choose a package, select an available time slot from their calendar, and complete the payment process to confirm your booking.

A: For the best experience, you'll need:

• A stable internet connection (at least 5 Mbps upload/download)
• A device with a camera and microphone (smartphone, tablet, or computer)
• An updated web browser (Chrome, Firefox, Safari, or Edge)
• A quiet environment with good lighting

A: You'll receive an email with a link to your call room 15 minutes before the scheduled time. You can also find this link in your dashboard under "Upcoming Calls." Simply click the link at the scheduled time, allow camera and microphone access when prompted, and wait for the influencer to join.

A: You can reschedule or cancel a call through your dashboard under "Upcoming Calls." Our Refund Policy applies to cancellations:

• More than 24 hours before: Full refund or credit
• 12-24 hours before: 50% refund or full credit
• Less than 12 hours before: No refund (credit may be issued at our discretion)

A: If you experience technical issues during a call:

1. Try refreshing your browser
2. Check your internet connection
3. Ensure your camera and microphone are working properly
4. Use the chat feature to communicate with the influencer while resolving issues

If technical problems persist, please refer to our Refund Policy section on incomplete calls.

A: We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe.

A: Yes, we use Stripe, a PCI-DSS compliant payment processor, to handle all transactions. Your payment details are never stored on our servers. All payment information is encrypted and processed securely.

A: Refund eligibility depends on when you cancel and the reason for cancellation. See our comprehensive Refund Policy for details. Generally, refunds are processed back to your original payment method and may take 5-10 business days to appear.

A: Currently, we operate on a pay-per-call model rather than subscriptions. Each video call package is purchased individually. Some influencers may offer discounted bundle packages for multiple calls.

A: To apply as a content provider:

1. Click "Become a Content Provider" in the footer of our website
2. Complete the application form with your details
3. Submit the required verification documents
4. Once approved, set up your profile, packages, and availability

Please review our Content Provider Agreement for complete details.

A: There is no limit to how much you can earn. Earnings vary based on your package prices, popularity, and number of calls.

A: You are credited for each call in real time. Payouts are settled and paid out to you approximately 3 business days later. Payouts are issued via Stripe and then deposited directly to your bank account.

A: After logging into your content provider account:

1. Go to "Schedule" in your dashboard
2. Use the calendar interface to set available dates and times
3. You can create recurring availability or set specific time slots
4. Remember to keep your availability up to date to avoid scheduling conflicts

A: No, we do not record video calls as a standard practice. Both customers and content providers are prohibited from recording calls without explicit written consent from all participants. Any unauthorized recording violates our Terms of Service.

A: We take privacy seriously and implement multiple safeguards:

• All video calls are conducted through secure, encrypted connections
• We do not share your personal information with third parties without consent
• You control what information appears on your public profile
• We have strict data retention and deletion policies

For complete details, please review our Cookie Policy.

A: We have zero tolerance for harassment. If you experience inappropriate behavior:

1. End the call immediately if you feel unsafe
2. Report the incident through your dashboard's "Report a Problem" feature
3. Include as many details as possible, including the date, time, and nature of the incident
4. Our trust and safety team will investigate promptly

We take all reports seriously and may suspend or terminate accounts that violate our community standards.

A: You can reach our support team by:

• Email: [email protected]
• In-app help: Click "Support" in your dashboard
• Check our Help Center for guides and troubleshooting tips

Our support team is available Monday through Friday, 9 AM to 6 PM Eastern Time.

A: Our platform works best with:

• Google Chrome (recommended, version 90+)
• Mozilla Firefox (version 88+)
• Safari (version 14+)
• Microsoft Edge (Chromium-based, version 90+)

For the best experience, always use the latest version of your browser.

A: Yes, our platform is mobile-friendly. You can use smartphones and tablets running iOS (12+) or Android (8+). For the best experience, we recommend:

• Using a stable WiFi connection rather than cellular data
• Having your device fully charged or connected to power
• Using headphones to improve audio quality